POLICIES

Refunds & Order Issues

Updated October 2, 2026

Changes and cancellations

If you need to change or cancel a purchase request, contact ANR as soon as possible. A request can be reviewed before fulfillment, but changes cannot be guaranteed once an order has entered processing or shipment.

Damaged or incorrect items

If an order arrives damaged or contains an incorrect item, email Anrpeptides@gmail.com with the order reference, a description of the issue, and clear photos when relevant. ANR will review the order information and determine the appropriate resolution.

Carrier and delivery issues

For a shipment marked delivered but not received, or a shipment delayed in transit, contact ANR with the order reference. Carrier tracking information may be required to review the issue.

Returns

Do not mail products back without first contacting ANR. Return or replacement eligibility depends on the circumstances of the order and the condition of the products.